FAQs

  • COG. neuropsychologists provide psychological services to patients with a wide range of neurological and psychiatric symptoms. These include, but are not limited to:

    • Epilepsy

    • Functional Neurological Disorder

    • Multiple sclerosis

    • Other neuroinflammatory disorders including neuromyelitis optica, acute disseminated encephalomyelitis, autoimmune encephalitis

    • Stroke (e.g. post stroke fatigue)

    • Brain tumour

    Please feel free to reach out to discuss your unique needs

    • Support for Adjustment to diagnosis

    • Cognitive Rehabilitation

    • Anxiety & Depression Interventions

    • Pain, Sleep, and Fatigue Management

    • Behavioural and Lifestyle Interventions

    • Social and Interpersonal Relationships

    See more in on the self referral page

  • Individual appointments are $250 per 50-minute session. See practice information for more information.

  • A Mental Health Care Plan (MHCP) is a referral written by a GP, enabling patients to receive Medicare rebates for psychology sessions (i.e., money returned to you). Medicare provides rebates for up to 10 individual (inital 6, plus 4 on review) and 10 group sessions per calendar year. The rebate for a psychologist is currently set at $96.65 per individual 50 minute session. Group session rebates vary depending on length of appointment, please contact COG. for more information.

  • Our practice requires that you make full payment for the service before we process your Medicare rebate. We usually process rebates for you on the day of your session but please allow a few days for processing to be completed.

  • After paying for your session, you will receive an email containing the invoice. This invoice will enable you to claim a rebate from your private health insurer.

    It's worth noting that certain insurers utilise item codes different from our standard item code listed on our invoices. Should your claim be rejected, it may be necessary to confirm with your insurer the specific code they require on the invoice. If such a situation arises, kindly inform our team, and we'll be happy to make the necessary amendments for you.

  • The clinic typically operates Tuesdays and Wednesdays 9am-5pm. Please let us know if you require after-hours appointments, and where possible, we will match you with a clinician who is available for these services. Please note that after-hours or weekend appointments may incur a higher fee.

  • Yes your clinician can provide a certificate of attendance. Please note this is not a medical certificate and will only cover the duration of the session.

  • We will provide you with a medical release form for signature, which we will fax to your medical practitioner or psychologist. This form provides your consent for them to release your information to a COG. neuropsychologist.

  • COG. does not offer legal assessments or reports. We request that you disclose any ongoing or forthcoming legal proceedings when utilising our services. Please note that our psychologists reserve the right to terminate therapy if this information is intentionally withheld.

  • As a full fee-paying practice, COG. does not bulk bill, or accept DVA, TAC, workplace cover, or health care cards.

Information for NDIS Clients

COG. is not affiliated with the NDIA as a registered provider and thus operates independently of its regulations and policies. However, clients seeking psychological services through COG. can have their plan approved for fund usage via the "Self-Managed" or "Plan-Managed" process facilitated by the NDIA. It's important to note that if your plan is "Agency Managed" we cannot provide you with services. To access our psychology services using your NDIS funds, please consider the information below:

  • We require payment for the psychological/counselling consultation before or on the day of the appointment.

  • Payment of fees is the responsibility of the client – the client must arrange their own reimbursement of funds with the NDIA or Registered Plan Provider after the consultation is complete.

  • Depending on the maximum amount determined by your NDIS Plan for psychology/counselling appointments, there may be an out of pocket expense that is the responsibility of the client to pay.

  • If the Registered Plan Provider has not paid the amount owing prior to, or on the day of the appointment, the outstanding amount will be invoiced to the client for payment, not the Registered Plan Provider.

  • Sessions can be pre-approved with the Plan partner to ensure that payment can be made at the time of the consultation.